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Credit Cards

We accept all major credit cards and PayPal.  Transactions are secure.

Shipping

Orders are processed three to five business days after receipt unless noted. Shipping times are in addition to processing times.

Shipping rates reflect  a variable rate per order based on weight.  Currently, we ship within the United States and Canada. We will ship to other areas but you must email or call us for rates.

Our shipping choices are US Postal Service and include:

First Class    4 to 8 days

Priority Mail  2 to 3 days

Express Mail 1 day (sometimes 2)

Arrival time depends on where you live, the weight of the package and the size of the package and some remote cities do not have Express Mail Service. If you have a must have date please tell us in the notes and we will call you to let you know if we can get it to you on time.

Rush orders can be placed by calling 717-568-8230 during business hours (9:00 am-9:00 p.m)., Eastern Standard Time) for an additional $10 fee.

Returns

If you need to return an item, login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. 

PLEASE NOTE:  UNLESS OUR ERROR, THERE WILL BE A 20% RESTOCKING FEE FOR ALL RETURNED ITEMS. 

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returned items must be in undamaged condition and unopened rolls.

We do not refund shipping and handling charges.

We'll return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

Out of Stock Items

We will notify you via e-mail or phone of out of stock items.  You may book orders for these ribbons if you choose.  ITEMS MUST BE RETURNED WITHIN TWO WEEKS.


International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


 

 






 
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